Returns & Other Policies
We guarantee our packages. If you or the recipient are unsatisfied please contact us within 5 business days of delivery or expected delivery to discuss replacement or refund. All refunded or replaced packages must be returned to Beyond Bookmarks within 15 days of delivery. Please call us before you return your package. 866-746-5133
Packages are shipped via UPS or USPS. You will receive email notification by one of these companies with your package tracking information. In the unlikelihood that a package is lost, the customer is not available to receive the package, or the package is refused, UPS or USPS will send an email notification to you. Ultimately it is the responsibility of the customer to notify Beyond Bookmarks within 5 days of expected delivery regarding the handling of the lost or returned package.
Returned packages will be held by Beyond Bookmarks for 5 business days. Upon notification from the customer within (or before) the 5 day period, we will reship the package at the expense of the customer or we will refund the cost of the package minus shipping. A 15% restocking may be assessed for packages containing food or items opened or damaged by recipient. In the case that the customer does not contact Beyond Bookmarks within the 5 day period, no refund will be issued.
Packages re-directed by the shipping carrier due to an incomplete or incorrect address may incur a $16 fee. Please verify your shipping address and be sure to include apartment numbers or building names where appropriate.
Packages returned by UPS due to an incomplete or incorrect address will incur return shipping charges. All shipping charges will be deducted from any refund offered.
Care Pack Club Cancellation Policy: In the case that you wish to cancel your Club order before all the Packs in your plan have been delivered we will regard the orders previously shipped as normal, full price orders. You will only be refunded the original total less the full Pack cost plus shipping for each Pack that has already shipped. Club plans are designed to offer a bulk discount on the purchase of multiple Packs. Sold individually, the Packs range in price.
Item Substitutions: Beyond Bookmarks reserves the right to replace items in our care packages with comparable items based on season and availability. For example, we can't ship chocolate in the summer...it melts...yuck!
Price Changes: Prices subject to change without notice (but probably not that often).