Beyond Bookmarks - The Fine Print

Feel free to contact us with any questions you have. For those of you who are shy, we have included some questions we think you might ask…and some answers we think we might give. To review SHIPPING policies and information click here.

How do I place an advance order?
To schedule an advance order, please select HOLD FOR FUTURE DELIVERY in the Shipping Preferences box and simply enter your desired delivery date in the Future Delivery Date box. You may even add a date range such as "November 18-20" or "the week of November 20". If you'd like us to know additional information you may add instructions in the SPECIAL INSTRUCTIONS box during checkout.

Can I ship to multiple addresses in one order?
Yes! At checkout, mark the white box that reads: Ship To Multiple Addresses. If this box does not appear, you may need to update the quantities in your cart (just click Update Quantity).

How do I add my personal gift message?
When you view your shopping cart (the first step in the checkout process) you have an option to add a gift tag message for each Gift Pack you are sending. To the right of each pack listing you will see a button with the words: Gift Tag Message in red. Click this button, enter your message, then select continue to save the messages and continue checking out. Add On Items are not eligible for individual gift messages because they are included within Packs.

How do I check the status of an order?
Click on YOUR ACCOUNT at the top left hand side of any page. Log into your account using your email address and password (if you don't remember your password we'll email it to you right away). Then select View Order Status and History. On this page you will see an option to track your packages.

Why don't I see any tracking information in my Order Status?
Tracking information is entered into your account by end-of-the-day the date your Pack is shipped. Packs usually ship within one business day. Orders received after 12 pm MST are shipped the following business day.

When should I send a Beyond Bookmarks Gift Pack to my college student?
Beyond Bookmark's College Care Packs support and motivate a student at any time of the year. Particularly stressful times of the year include the first week of school (homesickness!), mid-semester exams, final exams, and family holidays and birthdays spent away from home. Packs are also great for celebrations…completion of a big project or paper, acing an exam, winning an award, and, of course, graduation!

Do you have a healthy college care package?
Yes! Brain and Grain is filled with healthy snacks, gourmet treats, and toys that make you go “ahhhh.”

Why do I have to choose an AFFILIATION when adding an item to my cart?
We have partnered with several colleges, summer camps and other organizations to spread the word about our service and products. If you heard about us via one of these affiliations or your child / student attends one of these colleges or camps, we hope that you will select them from the list so that we may give a portion of the proceeds from your order to that affiliate. Otherwise, please select NONE.

What if my student's school / my child's camp is not listed as an AFFILIATION?
We ship to any / all addresses within the United States. Your student's college or child's camp does not have to be listed in order for us to ship to them. If none of the affiliations listed apply to you / your order please select the option NONE.

I have an INTERNATIONAL BILLING ADDRESS. Your system only allows me to select the United States as my country. How do I place an order?
If you have an international billing address but are shipping to a recipient within the United States, please select "PHONE/FAX" as your payment method (instead of CREDIT CARD). Fill out as much information as possible. We will contact you for any additional information required and charge your credit card manually. As an alternative, you may phone in your order M-F from 9-5pm MST: 915-875-0444 / 866-746-5133.

Do you ship to hospitals?
Yes, usually packages are received at an information or welcoming desk in the hospital or in the hospital's mail room. Direct delivery to the room is determined by hospital policy. Because most hospital stays are short, it is often helpful to make the hospital staff or a friend/family member aware of the pending shipment so that packages do not sit in the hospital mail room after a patient has left the hospital. You may track the shipping status of your order by logging in to your account.

Do you substitute items for people with special needs like diabetics?
We are happy to accommodate special needs (diabetic, non dairy, wheat free, etc.) to the best of our ability. We cannot guarantee that all items included in the pack will be suitable for your recipient’s special needs (but we’ll try!). We will need some extra time to gather the goods. Please order in advance.

How long will it take for the Pack to be delivered?
Our Gift Packs usually ship within one business day. Orders received after 12pm MST are shipped the following business day. There are several shipping options to choose from to insure your Gift Pack gets there on time.

Do you guarantee your Gift Packs?
Yes! Please see The Fine Print.

What is your return policy?
Please refer to our return policy in The Fine Print.

How do I enter military addresses for shipping?
Enter the recipient's full name and address in the relevant fields. Enter APO or FPO in the City field. Select Armed Forces Other Areas (AE) for the State field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Select Armed Forces America (AA) if the recipient is stationed in the Americas. Select Armed Forces Pacific (AP) if the recipient is stationed in Asia or the Pacific. Regardless of where the recipient is stationed, select United States from the Country drop-down menu. All shipments to APO/FPO addresses are sent US Priority Mail. Please select USPS as your carrier, and Priority Mail as your shipping method.

How long will a military package take to arrive?
According to the Military Postal Service Agency, depending on where the service member is located, Priority Mail parcels to Afghanistan, Iraq and Kuwait normally take 10 to 15 days. Transit times will vary depending on operational conditions and the unit of the recipient. For Holiday packages, it is usually recommended that you ship by the first week in December.

I sent a military pack that hasn't been received. How do I track it?
USPS does not provide immediate tracking options for packages shipped to APO/FPO addresses. USPS will track military packages upon request. We will be happy to initiate this request on your behalf. It will take the post office a minimum of two weeks (but more likely four weeks) for a reply. We add insurance to all our packages. If the post office is unable to locate your package we will refund you the full amount of the package and shipping or re-ship a new package to an alternate address.

I sent a package to someone in the military, but their unit has changed locations. Will they receive their package?
All military units are assigned an APO or FPO zip code and in many cases that zip code travels with the unit. The Postal Service places APO/FPO mail on special charter flights, commercial airlines, and military service aircraft at military and U.S. airports. When planes arrive overseas, the mail is tendered to the military and transported via local Military transportation to delivery points. The time to deliver varies depending on the category of mail and the country of destination. According to the Military Postal Service Agency (MPSA), depending on where the service member is located, letters and Priority Mail parcels to Afghanistan, Iraq, and Kuwait normally take 10 to 15 days.

I'd like to send a Patriot Pack to a soldier. Can you provide me with a name and address?
We've partnered with eMail Our Military to provide our SOLDIER SERVICE for those who'd like to send a Patriot Pack to an unknown soldier overseas. eMail Our Military has a confidential list of soldiers currently serving in Iraq and Afghanistan who could use a little love from home. Just order the package you want to send and we'll take care of the rest. Here's how: