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Frequently Asked Questions
Feel free to contact us with any questions you have. For those of you who are shy, we have included some questions we think you might ask…and some answers we think we might give. To review
SHIPPING policies and
information click here.
Q. How do I add my personal
gift message?
When you view your shopping cart
(the first step in the checkout process) you have an option
to add a gift tag message for each Gift Pack you are
sending. To the right of each Gift Pack listing you will see
a button with the words: Gift Tag Message in red.
Click this button, enter your message, then select continue
to save the messages and continue checking out.
Add On items are not eligible for individual gift messages
because they are included within Gift Packs.
Q. How do I place an advance
order?
To schedule an advance order, select
the "HOLD FOR FUTURE DELIVERY" option in the SHIPPING
PREFERENCES when adding the gift to your cart, then enter
the date you would like your gift to arrive (you may also
enter a date range such as between November 18-20 or "the
week of November 20"). If you'd like us to know
additional information you may add instructions in the
SPECIAL INSTRUCTIONS box during checkout.
Q. Why do I have to choose an
AFFILIATION when adding an item to my cart?
We have
partnered with several colleges, summer camps and other
organizations to spread the word about our service and
products. If you heard about us via one of these
affiliations or your child / student attends one of these
colleges or camps, we hope that you will select them from
the list so that we may give a portion of the proceeds from
your order to that affiliate. Otherwise, please
select NONE.
Q. What if my student's school / my
child's camp is not listed as an AFFILIATION?
We ship
to any / all addresses within the United States. Your
student's college or child's camp does not have to be listed
in order for us to ship to them. If none of the
affiliations listed apply to you / your order please select
the option "NONE."
Q. I have an INTERNATIONAL
BILLING ADDRESS. Your system only allows me to
select the United States as my country. How do I place
an order?
If you have an international billing
address but are shipping to a recipient within the United
States, please select "PHONE/FAX" as your payment method
(instead of CREDIT CARD). Fill out as much information
as possible. We will contact you for any additional
information required and charge your credit card manually.
As an alternative, you may phone in your order M-F from
9-5pm CST: 830-755-8628 / 866-746-5133.
Q. Can I ship to multiple addresses
in one order?
Yes! When you check out mark
the white box
Q. How do I check the status
of an order?
Click on YOUR ACCOUNT at the top
left hand side of any page. Log into your account
using your email address and password (if you don't remember
your password we'll email it to you right away). Then
select View Order Status and History. On this page you
will see an option to track your packages.
Q. How long will it take for the
Gift Pack to be delivered?
Orders ship from our location Monday-Friday within 24
hours of receipt of the order unless indicated otherwise on the product page.
Orders placed over the
weekend will ship from our location the following
business day. There are several shipping options to choose from
to insure your package arrives on time.
Click
here to learn more.
Q. Do you guarantee your Packs?
Yep! Please see The Fine Print.
Q. Do you substitute items for people with special needs like diabetics?
Beyond Bookmarks is happy to accommodate special needs (diabetic, non dairy, wheat free, etc.) to the best of our ability. We cannot guarantee that all items included in the pack will be suitable for your student’s special needs (but we’ll try!). We will need some extra time to gather the goods. Please order in advance.
Q. When should I send a College Pack?
College Care Packages
support and motivate a student at any time of the year. Particularly stressful times of the year include the first week of school (homesickness!), mid-semester exams, final exams, and family holidays and birthdays spent away from home.
College Packs are also great for celebrations…completion of a big project or paper, aceing an exam, winning an award, and, of course, graduation!
Q. Do you have a healthy college care package?
Yes! Brain and Grain is filled with healthy snacks, gourmet treats, and toys that make you go “ahhhh.”
Q. What is an ELC Pack?
Elder Love and Care Packs are care packages specially designed for Senior
Citizens. ELC Packs include nostalgic treats and toys, brain challenging puzzles, heart warming remedies and messages of hope. Most importantly, each box brings joy to its recipient and includes a personal message from you!
Q. When should I send an ELC Pack?
Send an ELC Pack for senior
citizens when you can't be there in person, as a surprise anytime of the year, for birthdays, valentine's day, mother's day, father's day, grandparent's day, anniversary, and get well. BB likes to just pick a random day of the year and call it a holiday…any excuse to send a surprise!
Q. Who is BB?
Click here for a picture of BB.
Military Specific FAQs
Q. I'd like to send a
Patriot Pack
to a soldier, can you provide me with a name and address?
Q. How do I enter military
addresses for shipping?
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